30-Day Money-Back Guarantee

Enroll with confidence.

If your unstarted or unfinished Survival Med course isn't right for you for any reason, let us know within 30 calendar days of your purchase.

We'll make it right or promptly refund your purchase.

We do not refund courses if you fail the certification exam or completed courses when a certificate has already been issued.


All student work must be original. We reserve the right to immediately terminate enrollment, without refund, of students who in our exclusive judgment submit work which is entirely or partially not their own.

Promotional Items

Please note that we ship only to customers located in the United States.

If you received a promotional item bundled with your purchase—for example, a tourniquet or splint—the value of this item will be deducted from your refund unless you return the item to us in the manufacturer's original unopened packaging.

You are responsible for return shipping charges.

Contact Student Support via the Help bubble for return shipping instructions.

To request a Survival Med refund

Just tap the Help bubble in the corner of your screen to request a refund.

Third-Party Courses

Certain courses, products and/or services, like Canine Wilderness First Aid and Duration Health's medication kits, are ordered through and fulfilled by other businesses. We clearly note this on the product page.

These courses are governed by the refund policy of the third-party provider. Please contact them if you wish to request a refund.

"HUGE kudos to your online team who helped get this all set up for our group. I flooded you with questions - you answered them all in a timely fashion. Great customer service." ~E. Atkinson

"Customer service was prompt and helpful." ~ Sam Q.

"Support was immediate and helpful." A.

"Amazing support." ~ S.R.

"Great customer service. Thank you for being so helpful and attentive."